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All drivers complete a rigorous screening process, including background checks, drug testing, social media audits, and live screenings with a member of our team. Visit our Safety page to learn more about our vetting process.

Hourly minimums and cancellation policies vary by market, vehicle type, and availability and are subject to change. During the booking process, we’ll provide you with the minimum and cancellation policies on a trip-by-trip basis. We’ll send these details in your confirmation email for future reference.

Executive travel can take many forms, and Savoya offers competitive rates to fill every type of ground transportation need. Hourly rates are for a minimum number of hours and can include multiple stops and wait time. Airport transfer rates are one-way rates negotiated with our suppliers for commonly used routes from airports to city centers. Any unscheduled stops during a transfer or extended use of the vehicle may cause a transfer rate to incur additional fees.

Most chauffeurs on the Savoya platform include tipping in their rate, so you don't have to think about it. However, if, at your discretion, the driver provides outstanding service, you may tip with cash or contact our customer support center and we’ll add the tip to your invoice.

Yes! We highly encourage you to save your favorite drivers to your profile, and we’ll automatically request that driver for future reservations. Savoya cannot guarantee a preferred driver will be available for future reservations, and we encourage you to book as far in advance as possible to increase the likelihood of a preferred driver accepting your trip.

Black car service is not on demand like ride-share companies. Drivers on our platform are in high demand, and their schedules often fill up weeks in advance. We encourage you to book and secure your vehicle and driver as soon as you know the itinerary details.

Special events are a term used when there is a unique situation happening in a market that will cause a low driver and vehicle availability. Drivers on our network typically raise their hourly rates or minimums to offset the increase in demand. Even if you aren't attending the event, availability will be low in that area and subject to the temporary rate increase.

There are several reasons— a vehicle may not be available to book in your online portal. Typically, it means that the market you're searching in does not support that particular vehicle type. It could also mean that the vehicle type is sold out at the time of booking. Our support team is here to help and may be able to bring a vehicle from another city or find other alternative solutions. Please contact us if you cannot book the type of vehicle you need.

Our customers have been asking that question for over 20 years! We have been very fortunate to create and instill a customer-first, solution-oriented culture. Our people are motivated to find a way we CAN solve a problem vs. saying why we can't fulfill your request. We believe our real value occurs when issues pop up, and our team works relentlessly to make things right.

Savoya tracks all flights and updates the drivers on our network in real-time so they are aware of the schedule changes and will be prepared for you when your flight eventually arrives.

2 adults can fit comfortably in a Sedan. For more passengers, we recommend additional vehicles.

Sprinter van sizes vary by market, but all sprinter vans hold at least 13 passengers. We can also use a combination of vehicles to fulfill your request. Contact our support team to understand your options for larger groups of passengers.

4 adults can fit comfortably into most SUVs. If you have more passengers or have a large amount of luggage, we recommend adding additional vehicles.

We understand executive travel can change rapidly, and our teams are here to help. Let your chauffeur know your revised plans, and our teams will find a solution, even if you need the vehicle for longer than anticipated. We may need to change drivers or vehicles to accommodate significant itinerary changes in some circumstances. Please keep in mind that changes to the itinerary could affect your billing.

Savoya's mission is to reduce the stress and friction of finding your driver. The easiest way is to opt into our signature text or email notifications. We will provide communication that includes your driver's name, photograph, make and model of the vehicle, contact phone number, and a GPS link that will take you directly to your driver. If you are on an active trip and did not opt into the notification, please contact our customer support, and we will be happy to connect you with your driver.

Yes. Please inquire about our Groundwork service offering. These drivers have close protection backgrounds and focus on conflict avoidance and situational awareness to keep passengers safe.

In select markets, certified Groundwork chauffeurs are available. These drivers have backgrounds in close protection and medical trauma response. Please contact our client care team for more details to see if Groundwork is available in the market you need.