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Savoya vets every chauffeur through a 14-point process that first qualifies the independent transportation company operating the vehicle, then approves each chauffeur individually before they can accept a trip. Fewer than two percent of applicants are accepted, and chauffeurs on the platform average more than 15 years of professional experience. Vetting does not end at approval: every completed trip is measured.
At Savoya, we know excellence in service extends to every part of a trip, from booking to passenger communication to the ride itself, and everything that happens afterwards. To uphold our high standards on every trip, we use a 14-point vetting process for every driver who carries a Savoya passenger, one of the most thorough in the executive ground transportation industry.
Savoya's 14-point vetting process evaluates the transportation company behind every vehicle and each chauffeur it puts forward. Its 14 checks are organized around five areas: safety, vehicle standards, business legitimacy, chauffeur approval, and ongoing performance.
The first three establish that a company is fit to carry an executive. That means criminal background screening and commercial insurance appropriate to chauffeured transportation, late-model vehicles from premium manufacturers, and proper licensing, operating authority, and an established record in executive transportation. Every chauffeur is approved before their first trip, with confidentiality obligations in place, and performance continues to be measured on every trip long after approval.
No company advances on paperwork alone. Every applicant also meets directly with Savoya's team, where experience, judgment, and discretion are evaluated in ways no document can capture.
Fewer than two percent of applicants are accepted onto the Savoya platform. Meeting the legal requirements to operate is where the evaluation starts, not where it ends. Savoya looks for operators with the experience, judgment, and consistency that executive travel demands, and chauffeurs on the platform average more than 15 years of professional experience.
In executive travel, the vehicle is part of the working day. Calls are taken, documents are open, and the schedule is often tied to a flight, a board meeting, or a security plan. Vetting decides who is trusted with that environment before a trip is ever booked.
It is also how an organization extends its duty of care to the ground. For Travel Managers, vetting holds ground transportation to the same scrutiny already applied to approved airlines and hotels. For Executive Assistants, it protects the program they manage. For flight departments, it carries the strict standard of the aircraft through to the ground.
Discretion is part of that standard. Confidentiality is a contractual obligation for every company on the platform, and when a client requests it, chauffeur and vehicle details are confirmed in advance. For security teams, signed NDAs and real-time GPS that can be shared with a global security operations center (GSOC) to add a further layer of control.
Acceptance to the Savoya platform is the start of the chauffeur standard, not the end. Every company operates under a signed agreement, keeps its insurance and operating authority current, and has its performance measured on every completed trip. A company that no longer meets the standard loses access to the platform.
The results speak to that consistency: a 99.8 percent trip success rate and a case rate below 0.5 percent. The same standard applies across more than 300 markets, and Savoya's 24/7 Client Care stands behind every reservation.
For more on how Savoya approaches traveler safety, see Safety at Savoya.
Savoya is not an open marketplace like most of the black car services you see in the industry. Drivers cannot sign themselves up: every company is qualified by Savoya, every chauffeur is approved individually, and Savoya remains accountable for every reservation.
That structure is what executive travel requires: certainty about who will arrive, and a single accountable party if anything changes. To compare Savoya with other options, see the executive transportation comparison guide.
Savoya has one of the most thorough processes to qualify chauffeurs, and strict criteria for those chauffeurs to continue to transport our passengers, but what does it ultimately mean? For Travel Managers, it means booking your executive with the highest peace of mind that they will be transported with excellence and professionalism, every time. For passengers, it means knowing you won’t suffer lost time, subpar vehicles, or a bad ride experience. We do all of the vetting up-front (and ongoing) so you can book Savoya with confidence.
14-Point Vetting Process
Top 2% of Applicants Accepted
24/7 Client Care
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