Adding Your Passengers

Savoya's updated client portal is designed with the busy booker in mind, streamlining the process of managing passenger profiles and ensuring a seamless travel experience.

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1. Looking up a passenger profile

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Quickly locate existing passenger profiles by typing any part of the passenger’s first or last name into the search bar. The portal will display matching profiles associated with your account. Select the appropriate profile to add it to your reservation.

If the desired profile doesn't appear, use the “Search all passengers for the company” option to broaden your search across your organization’s database.

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2. Creating a passenger profile

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To add a new passenger, click on the “Create New Passenger” button. Fill in the following fields:

• First and Last Name
• Phone Number (for passengers preferred notifications)
• Email Address (optional but recommended)

Providing a phone number and email address enables real-time notifications, including driver contact information, vehicle details, driver onsite notification, and live GPS tracking. Rest assured, Savoya maintains strict confidentiality and will not share passenger contact details with chauffeurs without consent.

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Note: Each email and phone number must be unique within your company’s passenger profiles. If you encounter an error indicating a duplicate, verify the information or contact Support for assistance.

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3. Adding guests & additional passenger profiles

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If there will be additional passengers in the vehicle, you can choose to either add profiles for each of the passengers or add a guest count to the lead passenger. We recommended having dedicated passenger profiles for any travelers that require notifications or have special notes for the driver stored in their profile.

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4. Passenger Notes

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Enhance the travel experience by adding notes to passenger profiles. These notes inform chauffeurs of specific preferences, such as:

• "Have a cold Diet Coke in the vehicle upon arrival”
• “Set vehicle temperature to 72°F.”

Please avoid including sensitive information like credit card numbers or personal contact details.

Notes saved to a passenger's profile will automatically apply to future reservations, ensuring consistency and personalized service.

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5. Child Seats

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In select markets, Savoya offers child seats upon request. To request a child seat, provide the following details:

• Child's Age
• Child's Weight
• Requested Seat Type: Rear-Facing, Forward-Facing, or Booster

A Savoya team member will review your request and confirm availability.

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