Managing Notifications

Stay informed at every stage of the journey with customizable notifications designed to match your workflow. Whether you’re coordinating one executive or managing an entire group, our notification suite gives you control over when and how you receive ride updates, no guesswork required.

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1. Why Notifications Matter

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With Savoya, you don’t just book a reservation. You gain real-time insight into every key moment of the trip. Notifications help you:

• Know when a vehicle is on location
• Receive alerts when a passenger is on board the vehicle
• Monitor each stop on the itinerary
• Get notified of any delays, cancellations, or changes in real-time

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2. Customizing Notifications

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With the enhanced portal, you can toggle notifications on or off for quick updates. Savoya’s notifications are fully customizable to meet the needs of travelers and bookers alike. Preferences can be saved at the profile level or adjusted for individual trips. Additionally, bookers and travelers can add extra recipients (such as security or flight teams) for notifications, either for a specific trip or at the profile level.

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To adjust notifications preferences for your profile:

• Click the menu button in the upper right corner.
• Under Account Settings, select Notifications.
• Choose individual notifications you’d like to enable, or use the Enable All / Disable All option.
• You can also add a notification recipient to your profile so they receive trip updates for any booking made under your account.

To adjust notifications during the booking process:

• After confirming your itinerary, you’ll be prompted on the next screen to adjust notifications.
• You can toggle all notifications on or off for yourself as the booker and adjust settings for each passenger directly within the reservation by selecting their name on the left-hand side.
• Add additional recipients or crew members, selecting only the notifications relevant to their role saving you the time and effort of sending manual updates.

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3. Which notifications should I select?

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We recommend that bookers enable the full suite of notifications, while travelers receive Driver Details, Driver Enroute, and Driver Onsite updates. This combination helps minimize travel disruptions and ensures a smooth, timely connection between travelers and their driver.

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4. What information is included on the link that I received?

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When a driver is assigned to your reservation, anyone opted in to the ‘Driver Details’ notification will receive a unique link via email or SMS. This link provides real-time visibility into the trip, including driver assignment, location, and traveler ETA.

The link displays the assigned driver including a photograph, vehicle details (make, model, and license plate), and the driver’s live GPS location once they have arrived at the pickup point.