Setting a Location

1. Commercial Air

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All of our commercial flights are actively flight tracked and automatically updated for delays and cancellations. When booking a commercial pick up or drop off, you will need to provide the Airport, Airline Name, Flight Number, and Date of the Flight. All of our commercial flights are actively flight tracked and automatically updated for delays and cancellations.When selecting the desired Airport and Airline, you can enter either the shortned code (i.e. AA or JFK) or the full name (i.e. American or John F. Kennedy) to search. Select the correct airport and airline from the dropdown menu. If selected properly, you should see green check marks on each of the fields. If there are any problems with your selection, the input field will be outlined in red. To resolve any issues, delete the content from the field and reenter the Airline/Airport names to select them from the dropdown menu.

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Once you have entered the Airport, Airline, Flight Number, and Arrival/Departure Date, our system will look up the flight with our flight tracking software to validate the flight details and begin our process of monitoring the flight. If we find a matching flight, we will display the corresponding flight time.

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If you are missing pieces of information (like the flight number) or have not finalized parts of your itinerary, select the “TBD Flight Info.” For arrival flights, we will send you a reminder email to input flight information closer to the arrival date.

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2. Private Air

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When booking a private pick up or drop off, you will need to provide the Arrival/Departure Airport, Origin Airport (Arrival Only), Tail Number, and Flight Arrival/Depature Time.

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Arrival private flights, that are not blocked, are automatically tracked and monitored for delays and diversions once the flight has departed the origination airport. However, if your flight schedule changes, be sure to update the reservation to ensure that the flight information is updated.

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When selecting the desired Airport, you can enter either the shortned code (i.e. TEB, PBI) or the full name (i.e. Teterboro, Palm Beach Internation) to search. Select the correct airport and airline from the dropdown menu. If selected properly, you should see a green check mark next to the airport. If there are any problems with your selection, the input field will be outlined in red. To resolve any issues, delete the content from the field and reenter the Airport names to select them from the dropdown menu.

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Once you have entered the airport, you can select from a list of available FBO’s. In the rare event you do not see the required FBO listed, email Support and a representative will be able to assist with adding the FBO to our available options.

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After selecting the FBO, enter a tail number, if available. If a tail number is not available, leave the field blank and the dropdown as “Tail number TBD.” We will send an automated reminder to input the tail number closer to the reservation.

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Finally, enter the Date and Time of the flight’s arrival or departure. For Arrival flights, we default to having the driver arrive 30 minutes prior to the expected Flight Arrival time. This allows the driver to check in with the FBO, be prepared for a tarmac pickup, and ready for an unexpected early arrival.While we do not advise changing the driver pick up time, by selecting the “edit pickup time” option and changing the time in the “Local Pick Up Time” field.

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3. Address

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When entering an address, start by selecting the “Search for Location” field and typing in the desired location name (i.e. “The Plaza Hotel”) or typing the desired address (i.e. “768 5th Street, New York”) then select the desired location from the drop down list.

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Alternatively, you can fill in the Location Name, Address, City/State, and Zip Codes manually. When selecting the city and country ensure that you select the city from the drop down menu and see a green check mark at end of the input field.

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4. As Directed/Hourly Trip

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If a stop or destination address is not yet known or the traveler will be directing the driver to various locations, select the “As Directed” option from the stop/pickup. Select the city that the service will occur in, i.e. (“Los Angeles”) and the estimated duration of the vehicles usage. The estimated duration is important for us to provide an accurate quote and secure the driver’s schedule for the appropriate amount of time.

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5. Stops

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To provide a stop location, select “Add a Stop.” Enter the stop location type (Commercial, Private, Address, or As Directed), location information, and the estimated duration at the stop. Providing the estimated duration is important for us to provide an accurate quote and secure the driver’s schedule for the appropriate amount of time.

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To rearrange the stop order, use the up and down arrows in the top right hand corner of the stop. To delete a stop, press the “x” button to the right of the arrows (seen below).

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6. Notes

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If you have special instructions for a location that you want the driver to be aware of, press the “Add Note” button to be provided with a place to store the location note. You can use this to specify a certain entrance or door number for the driver to stage at, or provide entrance instructions such as a gate code. Do not provide any sensitive information in this box such as phone numbers or credit card information.

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7. Saving Locations

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If you would like to save a frequently traveled location, for easy access on your next trip, select “Save Location for future use.” You will be presented with a box to confirm the location name, address, and any notes that you would like to store when referenced on a later trip, along with the profile that you would like to save the location to (Booker or Passenger).

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To select a Saved Location as an address, type the location name (i.e. “Savoya HQ”) into the “Search for Location” field and select the desired location from the drop down.